terms & conditions

Terms & Conditions

Welcome to ESSENTIALS by Al-Khalq (“Website”, “we”, “us”, “our”).

By accessing or using this Website, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions.

If you do not agree with any part of these Terms, please do not use the Website.

1. Use of the Website

The Website is intended for users who are legally capable of entering into binding agreements. By using this Website, you confirm that all information provided by you is accurate and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

We strive to display product information, images, descriptions, and prices as accurately as possible. However:

  • Product colors may vary due to lighting or screen settings.
  • Minor differences in appearance or packaging may occur.
  • Typographical or technical errors may occasionally appear.

Such variations do not constitute grounds for dispute after delivery.

3. Pricing

  • All prices are listed in Kuwaiti Dinar (KD) unless stated otherwise.
  • Prices may change without prior notice.
  • Delivery charges, if applicable, will be communicated at the time of order confirmation.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.
  • Orders are confirmed only after verification and processing.
  • We reserve the right to cancel any order due to unavailability, incorrect information, or suspected misuse of the Website.

5. Payment Method

Cash on Delivery (COD) Only

  • All orders are processed strictly on a Cash on Delivery basis.
  • Customers must pay the full order amount in cash at the time of delivery.
  • Failure to provide payment upon delivery may result in order cancellation and future order restrictions.

No online payments, bank transfers, or digital wallets are accepted at this time.

6. Delivery

  • Delivery timelines provided are estimates and may vary.
  • Customers must ensure availability at the provided delivery address.
  • If delivery fails due to customer unavailability or incorrect information, the order may be cancelled.

Risk of the product transfers to the customer upon successful delivery.

7. Returns & Exchanges

Returns or exchanges are subject to our Return & Exchange Policy, available on the Website.

General conditions include:

  • Requests must be made within the specified return window (3 days).
  • Products must be unused, undamaged, and in original packaging.
  • Delivery charges are non-refundable unless the issue is due to damage or incorrect delivery.

8. User Responsibilities

Users agree not to:

  • Provide false or misleading information
  • Place fraudulent or fake orders
  • Refuse delivery without valid reason
  • Misuse or attempt to disrupt the Website

We reserve the right to restrict access or take necessary action against misuse.

9. Intellectual Property

All content on this Website — including text, images, logos, graphics, and designs — is the property of ESSENTIALS by Al-Khalq or its licensors and is protected by applicable laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages.
  • Our liability is limited to the value of the product purchased.
  • We are not responsible for delays or failures caused by factors beyond our control.

11. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the Website constitutes acceptance of the revised Terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the business operates.

13. Contact Information

For any questions regarding orders, policies, or these Terms, please contact us at:

 

Return & Exchange Policy

At ESSENTIALS by Al-Khalq, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

14. Return & Exchange Eligibility

  • Returns and exchanges are accepted within 3 days of delivery.
  • The product must be:
    • Unused and unworn
    • In original condition
    • In original packaging with all tags intact

Items that do not meet these conditions will not be accepted.

15. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged products
  • Items without original packaging
  • Products showing signs of wear, alteration, or misuse
  • Items returned after the 3-day window

16. Return & Exchange Process

  1. Customers must contact us within 3 days of delivery to request a return or exchange.
  2. Requests must include:
    • Order number
    • Reason for return or exchange
    • Product images (if requested)
  3. Once approved, instructions for pickup or drop-off will be shared.

17. Exchanges

  • Exchanges are subject to product availability.
  • If the requested replacement is unavailable, an alternative or store solution may be offered.
  • Exchanges must meet the same eligibility criteria as returns.

18. Refunds

  • Refunds are processed only for approved returns.
  • Delivery charges are non-refundable, unless the return is due to a damaged or incorrect item.
  • Refund timelines will be communicated after return approval.

19. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Provide clear images of the issue
  • We will arrange a replacement or refund after verification

20. Right to Refuse

We reserve the right to refuse returns or exchanges that do not comply with this policy.

Shipping Policy

This Shipping Policy outlines delivery timelines and conditions for orders placed on ESSENTIALS by Al-Khalq.

21. Shipping Coverage

We currently offer shipping within supported delivery locations. Availability may vary based on location.

22. Shipping Timeline

  • Orders are processed after confirmation.
  • Delivery is typically completed within 7 business days.
  • Delivery timelines are estimates and may vary due to:
    • Location
    • Weather conditions
    • Operational or logistical factors

23. Delivery Charges

  • Shipping charges, if applicable, will be communicated at the time of order confirmation.
  • Charges may vary depending on location and order size.

24. Delivery Attempts

  • Customers must ensure availability at the delivery address.
  • Failed delivery attempts due to customer unavailability or incorrect information may result in order cancellation.

25. Order Tracking & Support

For delivery updates or assistance, customers may contact our support team using the details provided on the Website.

26. Ownership & Risk

Ownership and responsibility for the product transfer to the customer upon successful delivery.

27. Delays

We are not responsible for delays caused by factors beyond our control, including third-party logistics disruptions or unforeseen circumstances.